Legal & notices
Client Bill of Rights
As a client of A Sacred Heart Health, LLC, you have the right to:
- Be treated with dignity, consideration, and respect at all times.
- Receive care without discrimination based on race, color, national origin, ancestry, religion, sex, gender identity, sexual orientation, age, disability, or source of payment.
- Be informed of the services in your Plan of Care and take part in decisions about your care.
- Refuse any service, or refuse care from a particular caregiver, without penalty.
- Have your personal and health information kept confidential under HIPAA.
- Be cared for by qualified staff who are trained, credentialed, and supervised by a Registered Nurse.
- Know the name and role of each person providing your care.
- Voice concerns or file a complaint or grievance without fear of retaliation.
- Be informed of any change in your care or in the Agency's ability to provide services.
- Receive an explanation of charges before services begin, and notice of any change in fees.
- Have your property respected and your home left clean and safe after each visit.
- Be free from physical, verbal, mental, and financial abuse, neglect, and exploitation.
How to Raise a Concern
Contact the Agency at (443) 396-3095 or admin@asacredhearthealth.com, or file a complaint with the Maryland Office of Health Care Quality at (800) 492-6005.